Salesforce Einstein is the first integrated, comprehensive artificial intelligence (AI) solution for CRM. It’s a smart tool aimed to increase productivity and efficiency for service agents. Einstein for Service makes AI easy to use because it’s built right into your service channels, customer data, and case management systems in Salesforce Service Cloud.
1. Scale your support by enhancing Self Service: Use Einstein Bots to automate common service-related questions and collect case details for smooth agent handoffs. This can directly result in increased CSAT and NPS, reduced average wait time, and case deflection.
2. Agents and Admin productivity: Automatic case classification and routing eliminates manual data entry. Einstein routes case fields and directs them to the right team for resolution resulting in decreased transfers/escalations.
3. Decrease time spent searching for answers: Einstein recommends the most relevant articles thereby immensely improving first call resolution (FCR).
4. Eliminate time spent typing answers: Einstein Surfaces common, approved responses that agents can easily use in chat and messaging conversations with customers to increase agent productivity and bottom line.
5. Agent Recommendations: Einstein delivers the next best action, which is contextual, with cross-sell/upsell offers to agents and service alerts, improving revenue, productivity and FCR.
A5 is a prestigious Summit Partner within the Salesforce partner program. This places A5 in the top-level of SI partners in the Salesforce ecosystem. A5 is a Salesforce Ventures Portfolio Company specialized in multi-cloud transformations and has deep experience in High Tech, MFG, FINS, CMT, and Pro Serv. With many IP and accelerators, Industry Solutions, A5 helps customers in their Transformation Journey and delivers with a 5/5 CSAT for customers across EBU, GB, and SMB. With over 17 years of experience in the Lead to Cash space, A5 is a preferred Salesforce Transformations, Platform Development, and Integrations partner for businesses across the US and Canada.
Please reach out to Info@A5Corp.com to learn how we can transform your service organization and discuss success stories and best practices relevant to your industry.