Managed
Services
Maintaining Application
Support & End User
Productivity
After implementing your new digital transformation solutions, A5 will continually assist and support your company via our Managed Services. We go beyond what’s expected to ensure your businesses solutions are working properly. We provide staff that are dedicated to your causes and will work with your team to provide:
More Than Just
Customer Service
Your goals are our goals, that’s why we provide the most flexible and personalized care in the industry.
With A5, you’ll know the highly skilled and certified customer success managers working on your projects. Our team will always be available during your local business hours and our work is backed by a service level agreement to guarantee excellent service. What’s more, our onshore/offshore mix of service keeps costs low while always providing the highest quality.
We Play
By Your Rules
Your goals are our goals, that’s why we provide the most flexible and personalized care in the industry.
Our flexible managed service model is customizable for each customer’s needs and can be tailored to fit any business and any budget. Tell us where you need support and where you don’t, we’ll take care of the rest. Set the number of support hours your organization needs per month and our Customer Success Managers will be there to assist you. Didn’t use all your hours? No problem! Your unused hours will roll over to the next quarter. Additionally, our customer success managers will send your team weekly and quarterly health check reports to show you how your hours have been allocated.
Didn’t Use All Your
Hours? No Problem!
Your unused hours will roll over to the next quarter.
Additionally, our customer success managers will send your team weekly and quarterly health check reports to show you how your hours have been allocated.