Field Service

Unveil the Power of Salesforce Field Service for Exceptional Service Excellence

Elevate your field service operations to a new level of efficiency and customer satisfaction. In the dynamic realm of modern business, delivering exceptional on-site  service experiences is the key to differentiating your brand and nurturing customer loyalty. Welcome to the world of Salesforce Field Service – a comprehensive suite of tools designed to revolutionize your service management. Partnering with A5 ensures a seamless implementation journey that maximizes the potential of this game-changing platform.

Unleashing the Potential of Salesforce Field Service

Salesforce Field Service holds the potential to redefine how businesses manage their field service operations. From intelligent dispatching to real-time customer updates, this platform offers a complete toolkit to streamline processes and enhance customer engagement. However, navigating the intricate landscape of implementation requires expertise and a strategic approach.

Unify your contact center through a single platform capable of comprehensive functionality:

  • Migrate towards more economical communication channels: Utilizing the power of Salesforce Field Service, your agents gain the capacity to efficiently assist multiple customers simultaneously, all while upholding exceptional service standards.
  • Diminishing labor expenses: Through the integration of Salesforce Field Service and Service Cloud in your contact center operations, you will observe a decrease in ASA (Average Speed of Answering) and AHT (Average Handle Time), attributed to the implementation of automation and omni-channel tools.
  • Direct your agents:Furnish your service agents with real-time solutions utilizing Salesforce knowledge, Einstein for Service, as well as Slack to provide optimum customer experience.
  • Streamline your technology stack: Consolidate and simplify your contact center, thereby reducing technical obligations and the multitude of systems necessitated for day-to-day operations.
  • Tailored assistance: Bid farewell to inadequate customer service! Identify your customers and their requirements prior to initiating any interaction.
  • Boost self-service capabilities: Enable customers to autonomously discover solutions to their queries, extending them assistance round the clock.
  • Provide cross-channel support: Engage customers through their preferred communication channel, furnishing swift, convenient, and precise service via chat, SMS, voice, and additional mediums!
  • Service Cloud Voice: Integrate all data within a single location. Once integrated into your Salesforce console, the OMNICHANNEL functionality consolidates Voice, SMS, and other communication channels.
  • Experience Cloud: Link your platform to encompass knowledge articles, forums, a chatbot, and additional elements to enhance the customer experience as well as operational excellence. Establish online communities for customers and partners to connect.
  • AI and Bots: Establish connections within your data to deliver hyper-personalized experiences that cater to your customers, facilitating self-service and augmenting agent efficiency.
  • Digital Engagement: Ensure a unified experience throughout your contact center, enabling automation of processes and seamless interactions, among other benefits

A5: Your Trusted Partner for Flawless Implementation

At A5, we understand that embracing new technology can be daunting. Our mission is to guide you through the intricacies of Salesforce Field Service implementation, ensuring a smooth transition that results in tangible improvements. Here’s why you should choose A5 for this transformative journey:

Expertise Beyond Compare

Our team comprises seasoned consultants with a proven track record of successfully implementing Salesforce Field Service across diverse industries. We possess a deep understanding of the platform's capabilities and nuances, enabling us to tailor solutions that align with your unique business needs.

Fusion with Salesforce Ecosystem

As a Salesforce-focused company, we offer a unique advantage by comprehensively understanding both Salesforce and Salesforce Field Service. This holistic perspective ensures seamless integration between your existing Salesforce instances and other business systems, facilitating a unified and streamlined experience.

Proven Success Stories

A5's portfolio showcases a myriad of successful Salesforce Field Service implementations that have driven operational excellence for our clients. From optimizing processes to enhancing visibility into data, our solutions consistently yield measurable results that contribute to growth and customer satisfaction.

Comprehensive Support

Our commitment extends beyond implementation. A5's expert consultants accompany you throughout the integration journey – from initial assessment and strategy formulation to testing, go-live, and ongoing support via our managed services. We're dedicated to ensuring that your integration initiative is a resounding success.

Tailored Solutions for Your Business

We understand that each business is unique. Our solutions are meticulously tailored to address your specific challenges, ensuring that you gain a competitive edge. From simple configurations to sophisticated integrations, we deliver solutions ranging from no code to low code to robotic process automation while prioritizing system and data security.

Boost Your Service Operations with Our Salesforce Field Service Consulting:

At A5, our comprehensive consulting services are designed to guide you through every phase of your Salesforce Field Service journey:

Assessment and Strategy

Our experts analyze your existing processes, identify areas for improvement, and craft a strategic roadmap that aligns Salesforce Field Service with your business goals.

Customization and Configuration

We specialize in configuring Salesforce Field Service to seamlessly adapt to your unique workflows, ensuring maximum efficiency and operational excellence.

Integration Excellence

Our proficiency in integrating Salesforce Field Service with other systems ensures a unified flow of information, breaking down data silos, and optimizing decision-making.

User Adoption and Training

A5 prioritizes user adoption by providing comprehensive training and change management strategies, ensuring that your team confidently embraces the new system.

Continuous Improvement

Our partnership doesn’t end at implementation. We collaborate with you post-implementation to monitor performance, gather feedback, and drive continuous improvements through our tailored managed services program.

Embrace the Future of Field Service with A5

As the field service landscape evolves, Salesforce Field Service emerges as a crucial tool to drive efficiency and customer satisfaction. With A5 by your side, you’re not just adopting a platform – you’re embarking on a transformational journey that reshapes how you deliver service in the field. 

Ready to revolutionize your service operations?

let's Connect

Satch Patel, Executive Vice President, MD, UK & EMEA

Satch brings 25+yrs of enterprise global solution experience having contributed to the growth of some of the worlds largest marquee software and hardware giants in the industry from Oracle Corporation, Sun Microsystems, Cisco/EMC, to Apttus & Salesforce.
 
Satch has helped many blue chip organisations realise their vision to modernize their systems from the front office to back office revenue operations to meet the demands of today’s radically transforming and digitally-driven business models, having worked with the likes of Linklaters, CliffordChance, Barclays, RELX Group, Microfocus, Novartis, Siemens, PayPal, Vista Equity Group Companies, London Stock Exchange, TPICAP and Princes Trust.
 
With his leadership approach, experience and passion for helping companies drive transformative change, Satch has a deep expertise in many industries, technologies and best practices across the lead to revenue lifecycle and how driving such digital transformation(s) can improve business growth and increase operational efficiencies  as well as preparing businesses for M&A activities.

Brion Schweers, Board Observer

Brion Schweers is a Senior Vice President of Product Management at Salesforce, currently managing the Revenue Cloud Solution Excellence team. During the past 30 years, Brion has assisted enterprises around the world in transforming their business by focusing on their Product-to-Cash processes. Prior to joining Salesforce Brion was VP & GM, CPQ at Apttus, VP, Sales & Success at A5 Consulting, served on the OAUG ConfigSIG Board and spent 15 years at Oracle in various roles related to their CX and CPQ products. Brion is also the executive Sponsor of Vetforce – Carolinas and is actively involved in the Salesforce Military program where he mentors Veterans and their spouses with actionable, personalized career advice.

Joseph Truhe, Board Member

Joseph Truhe has over 20 years of investing experience. Prior to joining Jefferson Capital in 2013 Joseph was a Portfolio Manager with Whitney Bank in New Orleans, Louisiana, where he oversaw the company’s Trust accounts and served as the Energy sector analyst for the Hancock Horizon Funds. Prior to Whitney, Joseph worked as an analyst and member of the investment committee at HFR Asset Management, a multi-billion dollar hedge fund platform in Chicago, Illinois. There, Joseph reviewed and maintained investment discretion over the firm’s Event Driven and Asia-focused hedge fund allocations. He was also responsible for the expansion of the firm’s Asia-focused fund offerings.  Joseph holds a BA in Economics from Yale University.

Steve Swartzman, Board Member

Steve Swartzman is a Principal and co-founder of CPC. Previously, as a co-founder of C3 Capital, he helped originate and manage over 35 investments, including national brands such as American Apparel, Traeger Grills, and Grunt Style. Steve’s chief focus remains consumer brands and e-commerce enablement businesses, and he currently serves on the boards of Grunt Style, Accel Clinical Research, Spoke Custom Products, Warne Scope Mounts, and New World Natural Brands.

Prior to C3, Steve structured and managed subordinated debt investments at KC Venture Group, and he spent 7 years as a Vice President with Citibank in New York, managing client relationships for emerging markets clients and structuring over $1 billion in complex trade financings. He is a past President of the Midwest chapter of the Small Business Investment Alliance, and he serves on the board of the International Center for Music at Park University in Kansas City.

Steve received a MBA from Columbia Business School and an AB in History and Literature from Harvard College.

He resides in Kansas City, where he was raised, with his wife Evelina and two sons, Harrison and Zandy. When he’s not working, his favorite activities are fishing, golfing, and eating.

Charles Scripps, Board Member

Chad has over ten years of experience investing in dynamic, growing businesses in diverse industries and geographies. His private equity experience includes HIG Capital, which has over $12B in capital under management, and AEA Investors, which manages over $3B of invested and committed capital. While at HIG and AEA, Chad led diligence, structuring, and financial analysis of potential and existing investments, and completed transactions in the industrial products and consumer services industries. Chad also has experience investing in the public equity markets, most notably as a Managing Director at Fox Point Capital, a $1B fund seeded by Julian Robertson of Tiger Management. He invested across a number of industries, including industrials, financials, technology, and consumer products, and led Fox Point’s international research. Prior to focusing his career on investing, Chad was a management consultant at McKinsey and Company, solving strategic problems for the world’s leading companies. Chad earned an MBA with Honors in Finance from the Wharton School at the University of Pennsylvania and a BS with Distinction in Chemical Engineering from the University of Wisconsin-Madison.

Lester F. Alexander II, Board Member

Les Alexander is a partner with Jefferson Capital Partners where he provides mezzanine and equity capital for growth and buyout transactions. Mr. Alexander is a member of the firm’s investment committee and serves on the board of directors of several portfolio companies where he is actively involved in strategic planning and corporate governance. Prior to joining Jefferson Capital, he worked at Advantage Capital Partners where he completed several portfolio company investments and served on the investment committee. Before becoming a private equity investor, Mr. Alexander served as president of Ferrara Fire Apparatus, Inc., a leading fire truck and emergency vehicle manufacturer. At Ferrara, he was responsible for managing a workforce of 450 employees producing over 300 vehicles annually for its domestic and international customers. As an investment banker for 15 years with such firms as Howard Weil, Southcoast Capital, and J.C. Bradford & Co., Mr. Alexander completed over 50 public offerings of debt and equity securities, private placements, and merger and acquisition transactions totaling more than $7 billion for public and private companies in a variety of industries. Mr. Alexander is an adjunct professor at Tulane University and Loyola University where he teaches graduate and undergraduate classes in investment banking, private equity & venture capital, advanced financial management, investments, and entrepreneurship. He is also the board president for Benjamin Franklin High School, a public charter school in New Orleans. Mr. Alexander is the former Chairman Finance of the Association for Corporate Growth (ACG) and served on the global Board of Directors. He is a founder of the Louisiana chapter of ACG and was a recipient of the ACG global Meritorious Service Award and the Louisiana chapter’s Outstanding Service Award. Mr. Alexander received his bachelor of science in Commerce from the University of Virginia in 1989 and his MBA from the University of North Carolina in 1993.

Patrick F. Healy, Board Member

Based in Kansas City, Mr. Healy is a co-founder of C3 Capital. He has been an active private equity investor since 1985 and was a co-founder of C3 Holdings in 1994. Prior to this time, he sponsored and structured equity investments in real estate. He gained extensive workout and restructuring experience as chair of the creditor’s committee of a $1 billion bankruptcy and from being called upon to rescue a publicly-traded company from a major fraud. Mr. Healy was a senior tax partner at Mayer Hoffman McCann, a regional CPA firm, for eleven years. He received a Bachelor of Science in Accounting from the University of Kansas.

Chris Waters, VP of Strategic Sales

As Vice President of Strategic Sales, Chris guides and influences all strategic sales activities at A5 , starting in presales activities, successful sales methodology, sales process, and continued revenue generation and expansion opportunities. Furthermore, he will provide oversight in strategic sales function for the company and develop strategic sales plans that will promote growth in sales and customer satisfaction. Chris has proven his commitment to sales leadership and organizational success through field leadership as National Sales Manager at Deluxe Corporation, Field Sales Manager within the Social / Analytics Cloud at Oracle, US Regional Manager for CPQ Major Accounts at Oracle and now as Vice President on Sr. Leadership Team at A5.

Keith Fox, GM Salesforce Canada

Keith Fox is a software and consulting veteran for the past 34 years. Keith started his career at EDS which was followed by 4-year stint offshore in Bermuda. Keith then returned to Canada where he held a number of progressive sales and technical positions with software companies such as Sybase, BEA, and Oracle. After his stint with Oracle, Keith founded Cloudware Connections, a premier Salesforce consulting partner. 11 years down the line, Cloudware was acquired by A5, and Keith joined as GM for Canada.

Tarun Sharma, Vice President Delivery

Tarun Sharma is Vice President Delivery at A5 and is responsible for customer success, project operations, recruitment, resource utilization, and sales operations functions for Oracle practice. As a business and technology leader Tarun helps businesses develop solution strategies to streamline the sales process and improve customer relations to drive revenues, profits, and build brand loyalty. Tarun has led customers through digital transformation journeys. He has commanded strategic and tactical initiatives to shorten sales cycles, increase deal values and productivity, improve brand awareness and help organizations become easier to do business with. He has helped customers modernize their sales enablement tools and present a single source of information to support an omni-channel sales approach. This includes global roll-out for multiple business units included multi-currency and multi-language. Tarun graduated from Texas A&M University with a Master’s degree in Industrial Engineering.

Adam Rosenfield, VP of Salesforce Practice

As Vice President of A5’s consulting practice – Adam is responsible for both strategic alliances with partners and expanded sales growth through the entire portfolio of A5 services. With over 20 years of Sr. level management consulting expertise – Adam has worn multiple hats in his career including practice development, sales, and client advisory. He has sold & delivered countless enterprise transformational initiatives creating a measurable competitive advantage for his customers. In addition to various technical software certifications, Adam holds an undergraduate and master’s degree in Accounting & Information Technology from the University of Texas at Austin and resides in El Paso Texas with his wife and 3 children.

PJ Alfrejd, CFO

As the CFO, PJ is responsible for all things financial at A5. With over 20 years of experience in financial leadership positions, PJ has worn all the hats required of a growing tech business. His extensive knowledge of the consulting industry, experience with M&A, and strength in operational finance is another catalyst to take A5 to the next level in its growth trajectory. PJ is a CPA with a BS in Accounting from the University of Illinois, Urbana-Champaign, and has held various finance leadership positions at Exodus/Savvis (acquired by Centurylink), Neohapsis (acquired by Cisco), and mFoundry (acquired by FIS).

Vinay Kruttiventi, President & CEO / Chairman of the Board

As the CEO of A5, Vinay plays an active role in all aspects of day-to-day business operations. He is also actively involved in establishing a strategy and vision for the company. As a true customer advocate with Salesforce and Oracle product development, Vinay is actively engaged in various industry user/special interest groups. Since founding the company in 2004, Vinay has grown the business into a leading Salesforce, and Oracle partner focused on multi-cloud transformations.

Vinay has successfully implemented and architected CPQ solutions and multi-cloud complex transformation projects for various Fortune 500 companies since 1996. He has a strong authority over industry, process, and technology in Configure-Price-Quote and ERP applications. Vinay graduated from Osmania University with a Bachelor of Engineering degree and JNTU (Jawaharlal Nehru Technical University) with a Master in Technology degree.