Service Cloud

Salesforce is a cloud-based Customer Relationship Management (CRM) platform that makes sales, service, marketing and more easier for both businesses and their customers. Use the Salesforce applications for small, midsize and enterprise organizations, with a focus on sales and support.

 Service Cloud Solutions

  • AI Enabled Customer Service
    Einstein analytics gives customer service agents a better understanding of each customers and their specific needs in order to serve them better.
  • Self-Service Resolution
    Empower customers to solve their issues themselves with a self-service community that connects them to product and service knowledge, helpful peers, and subject-matter experts.
  • Better Field Service
    Ensure that technicians out in the field have the right tools for the job with the help if Einstein AI technology.
  • Case Details Dashboard
    Never go searching for relevant case information again. Service Cloud provides a detailed dashboard of all pertinent information to help service agents resolve customer issues faster.

Service Cloud

A5 Oracle Solutions

Increase your customer satisfaction by providing the best possible customer support.Service Cloud enables customer care teams to deliver smarter, more personalized support anywhere across the platform instantly. Connect with customers via their prefered platform such as phone, email, chat, or another SMS messaging app of their choice with LiveMessage. Use the Service Cloud to provide your customers with custom solutions to their unique problems.

Process Improvements

A5 Oracle Solutions

  • Case Management
  • Service process and automation
  • Asset and Order Management
  • Omni Channel setup and routing
  • Telephony integration (CTI)
  • Knowledge Base
  • Service Analytics and performance management
  • Lightning Service Console
  • Self Service Capabilities
  • AI for customer service
  • Field Service



  • Increase your agent’s productivity by creating a seamless experience thru a unified customer view across devices & systems for faster case resolution and satisfied customer.
  • Empower your customers thru enhanced self service capabilities integrated with AI for faster & smarter answers.
  • Help make insightful & just in time decisions to drive your business forward by turning data into actionable insights in an user friendly lightning environment.

A5 Differentiators

  • At A5, we are about more than just systems implementation. Our A5 offerings (Audit, Advise, Align, Attain, Assist) span the entire software ownership lifecycle, and that mindset permeates each aspect of our service delivery. We understand that most of the work happens around and outside of the implementation, and we are happy to guide and assist you each step of the way.
  • At A5, with hundreds of sales cloud implementations across verticals, our team of experts understands your complex business processes converting them into simple business solutions to drive your business forward. Our highly certified and experienced team of functional and technical consultants, architects, and project managers work with your teams catering to your business needs implementing business solutions using the industry best practices.
  • At A5, we utilize a hybrid Agile/Waterfall methodology that allows for and anticipates the learning that often accompanies a deep dive into our Salesforce implementation and enablement. This flexibility allows us to work with you to create a solution that will work for your sales team while creating a high sense of ownership within both the user and admin groups. We follow this up with a rigorous testing cycle to ensure platform accuracy and effectiveness before system launch. We’ve found this hybrid approach to be the most successful way to deliver quality projects and platforms to our clients – on time, on budget, and with high adoption.
  • At A5, we accelerate your digital transformation through our breadth of services across multiple platforms helping us package customized solutions that will meet all of your business needs.