Spring Release 22 Enhancements In Financial Service Cloud

Spring Release 22 Enhancements In Financial Service Cloud

The Financial Services Cloud is an integrated platform designed to improvise stronger client relationships. It helps bankers, advisors, and relationship managers deliver personalized proactive advice to their clients throughout a ever-evolving financial landscape to provide the right connected experience. Among the many Spring Releases, 22 Enhancements in financial services cloud- the notable ones are Record Alerts, Interest Tags, and Tableau CRM for Financial Services with Insurance Dashboards. Users can now gain insights active deals, parties, and account interactions simply by tracking data. Clients can now be alerted of any changes in their records with the new advanced Record Alert functionality. Custom Interest tags can be added without additional development to capture client needs, interests, and opportunities. 

Spring Release 22 Enhancements In Financial Service Cloud Demo
Improved Financial Deal Management

Financial Institutions can now track more details about the bids and assets which are part of a financial deal. With the new Financial Deal Parties component, deal data model, advisors and managers can now view and track information from bid date, bid amount, bid round to asset type, and unit of measure. The new Financial Deal Parties component also helps users quickly identify the accounts or contacts involved inside a financial deal, the roles of the corresponding parties, and their every interaction details. 

Interaction Summaries Made Simpler

Users can now have insights into accounts and key contacts with the new accounts interaction component. The interaction summaries component can now be used on any object record page, including custom objects. Earlier, it supported the Account, Financial Deal, and Opportunity objects only. You can also use the duplicate record management feature to prevent duplicate interaction records. All you need to do is set up duplicate rules and matching rules for the interacting object. 

Record Alerts Are Now In Action

To provide optimal customer experience, agents can now receive alerts with any changes in client records that require action. In the new Spring Release 22 Enhancement, Record Alerts can be used as a function. Agents can scan a record and view notifications that pull information from the core banking system or alerts stored inside Salesforce. Functions like snooze alert for later and dismissing alerts are also available to ensure agents are up-to-date to provide the best customer experience. APIs can be used to collaborate financial account transactions, financial accounts, and personal account alerts in a hierarchical view. 

Interest Tags Are A Feature

Custom tags to personalize interactions and track clients’ business and personal interests can be done by using Interest Tags. Users can now build more personalized conversations with their clients and develop deeper relationships. Create custom interest tags and categories to let users add interest tags to their client records to identify interests, needs, and opportunities. Applying these interests to personal accounts for hobbies like golfing, skiing, hiking, financial advisors can target protection plans to help them enjoy their hobbies better. Interestingly, for large business clients, their investment interests like healthcare or environmental or Safety can be looked upon as more opportunities for cross-selling other financial products in the line. This feature has been the ask of many financial organizations in this digital age. It is a great cross-selling opportunity available within the channel. 

Tableau CRM For Financial Services Improved Insurance Dashboards

The Financial Services Cloud offers an advanced analytics solution based on Tableau CRM to help financial service executives and managers, advisors, and personal bankers manage their business books with insights about client goals and satisfaction, leads, and referrals. The improved dashboards now offer more insights on predictive analytics, lead scoring, and any key performance metrics. It also provides automatic recommendations for enhancement in different areas based on performances. 

Improved Residential Loans, Household Management Flows, And Apps

Apart from the features mentioned above, now loan officers and other account team members can easily access and edit Residential Loan applications. Customizing the group members and details component adds easy access to household management flows. The enhanced insurance claims and policy analytics app provides more actionable insights for managing claims and policies. 

Spring 22 Release Enhancements in Financial Services Cloud Infographic

Financial professionals are becoming busier with more digital empowerment. The state-of-the-art Salesforce Financial Services Cloud powered by AI solutions like Tableau CRM will be a game-changer for the financial services industry. As more and more clients expect personalized services, bankers and wealth advisors are under tremendous pressure. According to a Salesforce survey, financial organizations that adopted Finacial Services Cloud witnessed 44% faster collaboration, 34% increase in sales productivity, 188% Return On Investment, and 37% more rapid decision making. Our Financial Services Cloud Experts are industry veterans who can help your employees identify the right opportunities and stay focused to improve the business. Need us to look over your digital engagement maturity and help you adapt to these new advancements? Let’s connect. 

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Charles Scripps, Board Member

Chad has over ten years of experience investing in dynamic, growing businesses in diverse industries and geographies. His private equity experience includes HIG Capital, which has over $12B in capital under management, and AEA Investors, which manages over $3B of invested and committed capital. While at HIG and AEA, Chad led diligence, structuring, and financial analysis of potential and existing investments, and completed transactions in the industrial products and consumer services industries. Chad also has experience investing in the public equity markets, most notably as a Managing Director at Fox Point Capital, a $1B fund seeded by Julian Robertson of Tiger Management. He invested across a number of industries, including industrials, financials, technology, and consumer products, and led Fox Point’s international research. Prior to focusing his career on investing, Chad was a management consultant at McKinsey and Company, solving strategic problems for the world’s leading companies. Chad earned an MBA with Honors in Finance from the Wharton School at the University of Pennsylvania and a BS with Distinction in Chemical Engineering from the University of Wisconsin-Madison.

Lester F. Alexander II, Board Member

Les Alexander is a partner with Jefferson Capital Partners where he provides mezzanine and equity capital for growth and buyout transactions. Mr. Alexander is a member of the firm’s investment committee and serves on the board of directors of several portfolio companies where he is actively involved in strategic planning and corporate governance. Prior to joining Jefferson Capital, he worked at Advantage Capital Partners where he completed several portfolio company investments and served on the investment committee. Before becoming a private equity investor, Mr. Alexander served as president of Ferrara Fire Apparatus, Inc., a leading fire truck and emergency vehicle manufacturer. At Ferrara, he was responsible for managing a workforce of 450 employees producing over 300 vehicles annually for its domestic and international customers. As an investment banker for 15 years with such firms as Howard Weil, Southcoast Capital, and J.C. Bradford & Co., Mr. Alexander completed over 50 public offerings of debt and equity securities, private placements, and merger and acquisition transactions totaling more than $7 billion for public and private companies in a variety of industries. Mr. Alexander is an adjunct professor at Tulane University and Loyola University where he teaches graduate and undergraduate classes in investment banking, private equity & venture capital, advanced financial management, investments, and entrepreneurship. He is also the board president for Benjamin Franklin High School, a public charter school in New Orleans. Mr. Alexander is the former Chairman Finance of the Association for Corporate Growth (ACG) and served on the global Board of Directors. He is a founder of the Louisiana chapter of ACG and was a recipient of the ACG global Meritorious Service Award and the Louisiana chapter’s Outstanding Service Award. Mr. Alexander received his bachelor of science in Commerce from the University of Virginia in 1989 and his MBA from the University of North Carolina in 1993.

Patrick F. Healy, Board Member

Based in Kansas City, Mr. Healy is a co-founder of C3 Capital. He has been an active private equity investor since 1985 and was a co-founder of C3 Holdings in 1994. Prior to this time, he sponsored and structured equity investments in real estate. He gained extensive workout and restructuring experience as chair of the creditor’s committee of a $1 billion bankruptcy and from being called upon to rescue a publicly-traded company from a major fraud. Mr. Healy was a senior tax partner at Mayer Hoffman McCann, a regional CPA firm, for eleven years. He received a Bachelor of Science in Accounting from the University of Kansas.

Chris Waters, VP of Strategic Sales

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Keith Fox, GM Salesforce Canada

Keith Fox is a software and consulting veteran for the past 34 years. Keith started his career at EDS which was followed by 4-year stint offshore in Bermuda. Keith then returned to Canada where he held a number of progressive sales and technical positions with software companies such as Sybase, BEA, and Oracle. After his stint with Oracle, Keith founded Cloudware Connections, a premier Salesforce consulting partner. 11 years down the line, Cloudware was acquired by A5, and Keith joined as GM for Canada.

Tarun Sharma, Vice President Delivery

Tarun Sharma is Vice President Delivery at A5 and is responsible for customer success, project operations, recruitment, resource utilization, and sales operations functions for Oracle practice. As a business and technology leader Tarun helps businesses develop solution strategies to streamline the sales process and improve customer relations to drive revenues, profits, and build brand loyalty. Tarun has led customers through digital transformation journeys. He has commanded strategic and tactical initiatives to shorten sales cycles, increase deal values and productivity, improve brand awareness and help organizations become easier to do business with. He has helped customers modernize their sales enablement tools and present a single source of information to support an omni-channel sales approach. This includes global roll-out for multiple business units included multi-currency and multi-language. Tarun graduated from Texas A&M University with a Master’s degree in Industrial Engineering.

Adam Rosenfield, VP of Salesforce Practice

As Vice President of A5’s consulting practice – Adam is responsible for both strategic alliances with partners and expanded sales growth through the entire portfolio of A5 services. With over 20 years of Sr. level management consulting expertise – Adam has worn multiple hats in his career including practice development, sales, and client advisory. He has sold & delivered countless enterprise transformational initiatives creating a measurable competitive advantage for his customers. In addition to various technical software certifications, Adam holds an undergraduate and master’s degree in Accounting & Information Technology from the University of Texas at Austin and resides in El Paso Texas with his wife and 3 children.

PJ Alfrejd, CFO

As the CFO, PJ is responsible for all things financial at A5. With over 20 years of experience in financial leadership positions, PJ has worn all the hats required of a growing tech business. His extensive knowledge of the consulting industry, experience with M&A, and strength in operational finance is another catalyst to take A5 to the next level in its growth trajectory. PJ is a CPA with a BS in Accounting from the University of Illinois, Urbana-Champaign, and has held various finance leadership positions at Exodus/Savvis (acquired by Centurylink), Neohapsis (acquired by Cisco), and mFoundry (acquired by FIS).

Vinay Kruttiventi, President & CEO / Chairman of the Board

As the CEO of A5, Vinay plays an active role in all aspects of the day-to-day business operations. He is also actively involved in establishing strategy and vision for the company, is a customer advocate with Salesforce and Oracle product development, and is also actively involved in various and industry user / special Interest groups. Since founding the company in 2004, Vinay has successfully grown the business into a leading Salesforce and Oracle partner focused on CPQ and ERP. Vinay was a very hands-on implementing and architecting CPQ solutions to over 50 complex transformation projects for various Fortune 500 companies since 1996. Vinay is a leading authority on industry/process/ technology in Configure-Price-Quote and ERP applications. Vinay graduated from Osmania University with a Bachelor of Engineering degree and from JNTU with a Master in Technology degree.