Spring 22 Release Updates In Salesforce Manufacturing Services Cloud

Spring 22 Release Updates for Manufacturing Cloud

Salesforce Manufacturing Cloud has been an excellent Salesforce product that aims to help businesses in the manufacturing sector achieve commercial excellence and empower their teams with a single source of truth. The Spring 22 Release Updates in Salesforce Manufacturing Services Cloud reveal that the product intends to be the #1 CRM for all manufacturing businesses by being closer to the customer. Let’s take a closer insightful look at the new features and enhancements from this Spring 22 Release. 

Spring 22 Release Updates manufacturing cloud overview
Advanced Account Forecasting Feature For Enterprise Accounts

Manufacturing business leaders can now gain more meaningful account forecast information with precisely what they are looking for. Thanks to the new Advanced Account Forecasting feature available in the Spring 22 Release Updates, Admins can add measure groups to help users view account forecasts with specific measures, like quantity or revenue. In the forecast grid, users get to choose from a list of particular measure groups. Users can now also manage their forecasts efficiently using the options to create custom fiscal years and generate weekly forecast reports apart from monthly, quarterly, or annual reports for their respective accounts. 

Increased Partner Collaboration On Forecasts

A connected network of partners, communicating and collaborating on the same platform about various deal status, activities, action items, opportunity tracking helps to provide better pipeline visibility. Now with the enhanced manufacturing experience cloud site template, manufacturing businesses and their partners can view and update the forecast details for their accounts. They can also access detailed forecasts of the accounts they are connected to. This collaborative approach will support dealers, distributors, reps, and resellers to put their best foot forward to sell better and forecast sales accordingly for the business. Sales Agreements too can have more products and schedules.  

Forecast Calculations Simplified

Earlier calculating forecasts using a custom advanced account forecast fact object was complex and required a lot of logic and calculations. Now you can create triggers with your data processing engine jobs to calculate the forecasts. There is no need to use the ‘CalculateAdvancedForecasts’ invocable action in a flow to perform forecast calculations. This feature is now available in Enterprise Lightning Experience, Unlimited, and Developer editions where Manufacturing Cloud is enabled. All you need to do to access this feature is to have Manufacturing Advanced Account Forecast permission set in your package.  

Enhancements In Data Processing Engine Templates

Manufacturing Business Leaders can now get more weekly forecast reports with the Data Processing Engine Templates enhancements. The improved template can now sort data before they get inserted in the advanced account forecast fact object. With the advanced visibility inside the forecast data, manufacturers can use it to optimize their production and operations. The Account Health dashboard will give a complete picture of the account health based on critical revenue and quantity metrics. Account Insights dashboard, on the other hand, will help track account performance based on various standard and custom dimensions, analyze the composition, and identify accounts and products that require urgent attention. 

Soar New Heights With Manufacturing Cloud For Service

Today’s customers expect an omnichannel service 24/7 digital customer experience. In a recent study on the Trends in Manufacturing, 56% of surveyed manufacturers consider pandemic-induced changes to their customer service capabilities, and it will be permanent. Manufacturers, therefore, are looking for ways to amplify customer loyalty while also automating customer service to convert it from a cost center to a revenue generator. Thanks to the new Salesforce Manufacturing Cloud for Service, a new industry-specific platform built on Service Cloud. This new Spring 22 Release Update in the Manufacturing cloud will help manufacturers to automate their workflows across departments and silos quickly. This will provide service teams with all the information to resolve customer complaints, support cases, and queries. Furthermore, manufacturers can now get all the customer feedback at every relationship stage and work backward to improvise the customer feedback strategy to enhance customer loyalty and amplify experiences. 

Spring 22 Release Updates In Salesforce Manufacturing Services Cloud Infographic

88% of manufacturers say they need accurate tools for forecasting. 89% of manufacturers need new approaches to forecasting. 88% of manufacturers vouch for increasing efficiencies is a priority. Salesforce Manufacturing Cloud is the primary tool that connects sales and operations to drive forecast accuracy visibility across the entire business ecosystem and elevate customer experiences. Our strong expertise in Manufacturing Cloud, coupled with Sales and Service, will help your business lead digital transformation most accurately. Need an expert Salesforce partner to look over your forecasting challenges, business pipeline issues, or implementing this new Manufacturing cloud for Service? Let’s connect. 

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Charles Scripps, Board Member

Chad has over ten years of experience investing in dynamic, growing businesses in diverse industries and geographies. His private equity experience includes HIG Capital, which has over $12B in capital under management, and AEA Investors, which manages over $3B of invested and committed capital. While at HIG and AEA, Chad led diligence, structuring, and financial analysis of potential and existing investments, and completed transactions in the industrial products and consumer services industries. Chad also has experience investing in the public equity markets, most notably as a Managing Director at Fox Point Capital, a $1B fund seeded by Julian Robertson of Tiger Management. He invested across a number of industries, including industrials, financials, technology, and consumer products, and led Fox Point’s international research. Prior to focusing his career on investing, Chad was a management consultant at McKinsey and Company, solving strategic problems for the world’s leading companies. Chad earned an MBA with Honors in Finance from the Wharton School at the University of Pennsylvania and a BS with Distinction in Chemical Engineering from the University of Wisconsin-Madison.

Lester F. Alexander II, Board Member

Les Alexander is a partner with Jefferson Capital Partners where he provides mezzanine and equity capital for growth and buyout transactions. Mr. Alexander is a member of the firm’s investment committee and serves on the board of directors of several portfolio companies where he is actively involved in strategic planning and corporate governance. Prior to joining Jefferson Capital, he worked at Advantage Capital Partners where he completed several portfolio company investments and served on the investment committee. Before becoming a private equity investor, Mr. Alexander served as president of Ferrara Fire Apparatus, Inc., a leading fire truck and emergency vehicle manufacturer. At Ferrara, he was responsible for managing a workforce of 450 employees producing over 300 vehicles annually for its domestic and international customers. As an investment banker for 15 years with such firms as Howard Weil, Southcoast Capital, and J.C. Bradford & Co., Mr. Alexander completed over 50 public offerings of debt and equity securities, private placements, and merger and acquisition transactions totaling more than $7 billion for public and private companies in a variety of industries. Mr. Alexander is an adjunct professor at Tulane University and Loyola University where he teaches graduate and undergraduate classes in investment banking, private equity & venture capital, advanced financial management, investments, and entrepreneurship. He is also the board president for Benjamin Franklin High School, a public charter school in New Orleans. Mr. Alexander is the former Chairman Finance of the Association for Corporate Growth (ACG) and served on the global Board of Directors. He is a founder of the Louisiana chapter of ACG and was a recipient of the ACG global Meritorious Service Award and the Louisiana chapter’s Outstanding Service Award. Mr. Alexander received his bachelor of science in Commerce from the University of Virginia in 1989 and his MBA from the University of North Carolina in 1993.

Patrick F. Healy, Board Member

Based in Kansas City, Mr. Healy is a co-founder of C3 Capital. He has been an active private equity investor since 1985 and was a co-founder of C3 Holdings in 1994. Prior to this time, he sponsored and structured equity investments in real estate. He gained extensive workout and restructuring experience as chair of the creditor’s committee of a $1 billion bankruptcy and from being called upon to rescue a publicly-traded company from a major fraud. Mr. Healy was a senior tax partner at Mayer Hoffman McCann, a regional CPA firm, for eleven years. He received a Bachelor of Science in Accounting from the University of Kansas.

Chris Waters, VP of Strategic Sales

As Vice President of Strategic Sales, Chris guides and influences all strategic sales activities at A5 , starting in presales activities, successful sales methodology, sales process, and continued revenue generation and expansion opportunities. Furthermore, he will provide oversight in strategic sales function for the company and develop strategic sales plans that will promote growth in sales and customer satisfaction. Chris has proven his commitment to sales leadership and organizational success through field leadership as National Sales Manager at Deluxe Corporation, Field Sales Manager within the Social / Analytics Cloud at Oracle, US Regional Manager for CPQ Major Accounts at Oracle and now as Vice President on Sr. Leadership Team at A5.

Keith Fox, GM Salesforce Canada

Keith Fox is a software and consulting veteran for the past 34 years. Keith started his career at EDS which was followed by 4-year stint offshore in Bermuda. Keith then returned to Canada where he held a number of progressive sales and technical positions with software companies such as Sybase, BEA, and Oracle. After his stint with Oracle, Keith founded Cloudware Connections, a premier Salesforce consulting partner. 11 years down the line, Cloudware was acquired by A5, and Keith joined as GM for Canada.

Tarun Sharma, Vice President Delivery

Tarun Sharma is Vice President Delivery at A5 and is responsible for customer success, project operations, recruitment, resource utilization, and sales operations functions for Oracle practice. As a business and technology leader Tarun helps businesses develop solution strategies to streamline the sales process and improve customer relations to drive revenues, profits, and build brand loyalty. Tarun has led customers through digital transformation journeys. He has commanded strategic and tactical initiatives to shorten sales cycles, increase deal values and productivity, improve brand awareness and help organizations become easier to do business with. He has helped customers modernize their sales enablement tools and present a single source of information to support an omni-channel sales approach. This includes global roll-out for multiple business units included multi-currency and multi-language. Tarun graduated from Texas A&M University with a Master’s degree in Industrial Engineering.

Adam Rosenfield, VP of Salesforce Practice

As Vice President of A5’s consulting practice – Adam is responsible for both strategic alliances with partners and expanded sales growth through the entire portfolio of A5 services. With over 20 years of Sr. level management consulting expertise – Adam has worn multiple hats in his career including practice development, sales, and client advisory. He has sold & delivered countless enterprise transformational initiatives creating a measurable competitive advantage for his customers. In addition to various technical software certifications, Adam holds an undergraduate and master’s degree in Accounting & Information Technology from the University of Texas at Austin and resides in El Paso Texas with his wife and 3 children.

PJ Alfrejd, CFO

As the CFO, PJ is responsible for all things financial at A5. With over 20 years of experience in financial leadership positions, PJ has worn all the hats required of a growing tech business. His extensive knowledge of the consulting industry, experience with M&A, and strength in operational finance is another catalyst to take A5 to the next level in its growth trajectory. PJ is a CPA with a BS in Accounting from the University of Illinois, Urbana-Champaign, and has held various finance leadership positions at Exodus/Savvis (acquired by Centurylink), Neohapsis (acquired by Cisco), and mFoundry (acquired by FIS).

Vinay Kruttiventi, President & CEO / Chairman of the Board

As the CEO of A5, Vinay plays an active role in all aspects of the day-to-day business operations. He is also actively involved in establishing strategy and vision for the company, is a customer advocate with Salesforce and Oracle product development, and is also actively involved in various and industry user / special Interest groups. Since founding the company in 2004, Vinay has successfully grown the business into a leading Salesforce and Oracle partner focused on CPQ and ERP. Vinay was a very hands-on implementing and architecting CPQ solutions to over 50 complex transformation projects for various Fortune 500 companies since 1996. Vinay is a leading authority on industry/process/ technology in Configure-Price-Quote and ERP applications. Vinay graduated from Osmania University with a Bachelor of Engineering degree and from JNTU with a Master in Technology degree.