The Salesforce Spring 22 Release brought in some significant updates in the Salesforce ecosystem. With advanced new features and enhancements, the Salesforce Sales Cloud is now more robust to help sales leaders sell more effectively. With Intelligent analytics, core sales and productivity features, and many more enhancements, Salesforce Sales Cloud is now a comprehensive solution for sales teams to grow. Let’s take a quick look at the new enhancements and updates in the Salesforce Sales Cloud in detail.
Revenue Intelligence To Help Score Deals Better
Salesforce brought together analytics from Tableau with Einstein to offer businesses the power of analytics-driven insights in their workflows. Revenue Intelligence can now help Sales leaders gain more actionable insights about their customers from various journey touchpoints to close deals, improve forecast accuracy, or build new pipelines.
Pipeline Inspection To Inspect Deals Progress And Engagement
Gone are the days of hunting deals from the CRM to make them work. Pipeline Inspection will bring up the most up-to-date view of the pipeline and help in identifying the right opportunity. The new pipeline inspection flow also visually shows all the pipeline changes in the pipeline. As an embedded component from tableau CRM, integrated with real-time data from the Salesforce Sales Cloud, it shows up all-new deals around and helps sales leaders to manage their teams’ forecasted pipelines. With out-of-the-box dashboards and actionable insights indicating or building new pipelines, managing teams and their quotas has become more accessible and much simpler to handle.
Better Core Sales features To Help Sell More
The Salesforce Spring 22 release has brought over collaborative forecasts with an improved setup experience. Add Key Performing Indicators (KPIs) quickly to the forecasting grid and view the changes in the forecasting categories. The sales teams can now effectively filter out RecordType field opportunities. With custom filters and territory assignment rules in place, Reps can control which opportunities to include or exclude from forecasting. New sharing methods introduced in this release update also help protect the product data. This new update allows organization-wide product sharing settings for product records to protect product data well. Sales Leaders/ Sales Admins can also control unauthenticated guest access to product records from now on.
Enhance Productivity Of Teams With More Features
With the new Einstein activity Capture, users can now change the time frame to capture emails. Review advanced settings to create a configuration. Determine the access of sensitive emails with other users. Improved email experience helps inbox users to specify more granular settings for list emails and generate reports to see the effectiveness of the list emails. Sales leaders can also create engaging email content with an email template builder. Without leaving the activity timeline, sales reps can now track and check their voice and video calls in the timeline, sort past activities, and plan their day more efficiently.
Salesforce Maps To Help Territory Planning Easily
Sales and Use Tax, VAT / GST, are usually calculated based on the customer’s shipping location. Since the Ship-To information may differ from the Bill-To information, capturing the Ship-to information on an invoice is essential.
Einstein Conversation Insights To Help Sell Better
With new advanced Einstein Conversation Insights for voice and video call transcripts, sales teams can now see conversation data in their activity timeline of related records. This will empower sales reps and managers to quickly parse customer conversations without relying on call audio. They can seamlessly access and jump from sections of the call to capture and use relevant information to build a quote, send a bill or initiate a new cross-sell opportunity conversation with the customer. Reps can now skip to coachable moments in the transcript or voice and video recording with a searchable keyword facility. Nonetheless, the engine will now empower Reps time and again with custom recommendations based on conversation content. Be it as simple as using fewer filler words or taking more time to listen to customers- the recommendation engine will guide Reps and Sales Managers intelligently. Admins can also now adjust call highlight email frequency to enhance team productivity.
High-Velocity Sales Enhancements
Sales leaders and their teams can now start using sales cadences without building them on their own. All credit goes to Salesforce Spring 22 Release for Salesforce Sales Cloud. In-built sales cadences cover common sales scenarios and help with examples that sales managers can use to learn and diversify according to the client’s needs. How to deal with customers in a call or send an email, the new Salesforce Sales Cloud enhancement comes with inbuilt email templates and BDR scripts to help sales leaders facilitate their teams with continued success. Simple automation is customed at every step to make life easier for sellers and managers without raising tickets for IT help. The latest cherry on the cake is that slack notifications are also automated to send out instant alerts in the sales channels.
Integration With Google For Unified Views
With a Gmail integration, engagement data from simple replies to soft and hard bounces, as well as out-of-office responses for each recipient, can now be found inside the Salesforce Sales Cloud instance. Reps can now track all emails sent to multiple people via Gmail from their Salesforce Sales Cloud instance.
Microsoft Integration To Streamline Processes Better
With the pandemic around, reps often use video conferences in Microsoft Teams to meet customers. Now representatives can directly access the Salesforce records and Salesforce meetings during the video conference without logging off and logging in back. Thanks to the new upgrade brought in by Salesforce Spring 22 release. Any emails sent using Office Outlook are also now integrated in the same way as Gmail to map all engagements from simple replies to soft and hard bounces and out-of-office replies.
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